Shipping policy

SHIPPING POLICY

Last updated: September 1, 2026

DOMESTIC SHIPPING

AYOSNA currently delivers throughout the Philippines using third-party courier services.

Our standard shipping rates are:

• Luzon: ₱180
• Visayas: ₱250
• Mindanao: ₱280

The final shipping fee will be displayed at checkout based on the customer’s delivery location.

ORDER PROCESSING

Orders are processed after the order and delivery details have been reviewed. Customers must provide a complete and accurate delivery address together with an active phone number.

Incorrect or incomplete information may cause delays or failed delivery attempts. If you notice an error after placing your order, please contact us through our Customer Support page as soon as possible.

DELIVERY TIME

Delivery time varies depending on the destination, courier operations, weather conditions, service disruptions, and other circumstances outside our reasonable control. Any delivery timeframe provided is an estimate and is not guaranteed.

When tracking information becomes available, it may be sent through the contact details provided with the order.

CASH ON DELIVERY

Cash on Delivery is available for eligible orders within the Philippines. The complete order total, including the applicable shipping fee, must be paid to the courier upon delivery. Please prepare the exact amount whenever possible and keep your phone available for courier updates.

DELIVERY DELAYS

Courier delays may occasionally occur due to high order volume, severe weather, remote delivery locations, holidays, transportation interruptions, or other circumstances outside AYOSNA’s control.

DAMAGED, INCORRECT, OR MISSING ITEMS

If your package arrives damaged, contains an incorrect item, or has missing contents, please contact us as soon as possible. Keep the product, original packaging, shipping label, and clear photos or videos of the package because these may be required when reviewing your concern.

Requests will be evaluated according to our Return and Refund Policy and applicable consumer protection laws.

INTERNATIONAL SHIPPING

International shipping is not currently available. This policy will be updated when AYOSNA begins accepting international orders.

CUSTOMER SUPPORT

For shipping questions or assistance with an order, please contact us through the Customer Support page or the business contact details published on our website.